Help centre

Guides for running the floor

The same guides Loomi shows inside the product, written for the people actually working the shift.

• Taking an orderRing up items, apply a discount, and take payment.
• Shifts and the cash drawerOpen a till, record pay-ins and pay-outs, and close with a count.
• Menu, prices and timed eventsWhere a product's price actually comes from, and how to change it for a channel, a branch or an hour.
• Automatic promotionsRules that discount a cart on their own, and how they stack.
• Kitchen screens and stationsRoute tickets to a station and hand a plate along a sequence.
• Customers, house accounts and gift cardsPut an order on a tab, settle it later, and sell stored value.
• Reading the reportsBuild any breakdown, check the operational pack, and get it by email.
• Importing and exporting listsMove products, customers and stock in and out as a spreadsheet.
• Receipts and printingDecide what goes on the paper, and where it prints.
• Keeping the account safeTwo-factor authentication, roles, and who can do what.