Taking an order
Ring up items, apply a discount, and take payment.
Taking an order
- Pick the order type first — dine-in, takeaway, delivery or drive-thru.
It decides the price the guest pays (a delivery price tag, if you use
one), which promotions can fire, and whether a table or an address is
asked for.
- Tap products to add them. Modifiers open automatically where a product
has them; the option prices are part of the line and are taxed with it.
- Attach a customer if the order is going on a house account, earning
loyalty, or being delivered.
- Discounts: a discount is something you choose; a promotion fires
on its own and shows in the totals as its own line. Both can apply, and
the total can never go below zero.
- Take payment. Split it across methods if you need to — cash and card, or
a gift card and the balance in cash.
The price you see is the price charged. The server re-prices the whole
cart when the order is created, using the same rules the screen used. If a
menu is out of date on a device, the server's answer wins.
If something goes wrong
- Wrong item rung up — void the line before sending it to the kitchen;
after that it becomes a return, which is reported separately.
- A void needs a reason — pick from the list your manager set up. The
free-text note is for anything the list does not cover.
- The order will not close — check the payment adds up to the total. A
house account close also needs a customer attached.